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HNAC Successfully Passed Five-star After-sales Service Certification


On 29th December, being evaluated by the National Commodity After-Sales Service Conformity Certification Evaluation Committee and Beijing SKY Certification Center, HNAC Technology Co., Ltd. obtained the five-star (highest level) after-sales service certification.


After-sales service certification is the national industry-wide service certification based on the Ministry of Commerce of the People’s Republic of China (MOFCOM) related documents. Since the certification started in 2007, there are several enterprises, such as ZOOMLION, HOdo Group, SANY and Haier etc, having passed the certification. To obtain five-star after-sales service certification, the enterprise needs to be strictly reviewed to meet the standard of GB/T27922 “Evaluation criteria for after-sales services of goods” and the National Commodity After-Service Conformity Certification Evaluation Committee. This honor means that HNAC has been the leading position in after-sales service in the whole industry.


Five-star After-sale Service System Certification-english


Five-star After-sale Service System Certification-chinese


Beijing SKY Certification Center, one of the review company, is issued by the Ministry of Commerce of the People’s Republic of China and authorized by the Certification and Accreditation Administration of the People’s Republic of China (CNCA). It’s the only professional institution of commodity after-sales service certification evaluation system which is authorized by the National Commerce Ministry. Based on the responsibilities division and product categories, the assessment team headed by JinFei Yang of Beijing SKY Certification Center conducted on-site sampling of HNAC service system, carried out a rigorous and systematic review with the methods of communication & exchange, documentary records and site observation inspection etc.


HNAC Successfully Passed Five-star After-sale Service System Certification 1


The assessment team considers that the establishment of HNAC after-sales service system meets the standard requirements and continues to operate effectively. The company has established a good service promotion tracking and self-improvement mechanism. With the advantage of services capability and service station construction in the industry, HNAC is highly satisfied with customers and have a high industry influence.


HNAC Successfully Passed Five-star After-sale Service System Certification 2


The certification process is also a self-test process for enterprise, the five star after-sales service certification proves that HNAC has achieved initial results in planning, implementation, management and construction of after-sales service. In the future, HNAC will continue to improve and strengthen after-sales service system to provide customers better service and technology.

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